Patient Information

Simba Health provides allied health and audiology services across:

• Macquarie Park
• Thornleigh
• Curl Curl

We aim to make booking, preparing for appointments, and understanding next steps as clear as possible for every patient.

1. Booking your appointment

You can book online by selecting your service, preferred clinic, and available appointment time. Depending on the service, you may also be able to choose or confirm a practitioner.

Returning patients may be able to use saved details to speed up the booking process.

2. Before you arrive

Please bring the following where relevant:

• your referral or care plan, if one applies;
• any relevant scan reports, test results, or imaging;
• private health fund, Medicare, DVA, or insurer details;
• comfortable clothing suitable for movement-based assessment or treatment.

3. First appointments

Your first appointment usually includes a discussion of your symptoms, goals, medical history, and an assessment relevant to your service. Your practitioner will explain their findings and discuss recommended treatment or next steps.

Some services may involve follow-up care, home exercises, referrals, or further testing depending on your needs.

4. Funding and payments

The website booking flow references a range of funding options including private payment, Medicare EPC/CDM, DVA, WorkCover, and NDIS. Eligibility and accepted funding arrangements can vary by service, practitioner, and clinic, so please confirm your details when booking or contacting the team.

Payment timing may vary depending on the service. Some appointments or devices may require payment or a deposit in advance.

5. Cancellations and changes

If you need to reschedule or cancel, please contact the clinic as early as possible so the appointment can be offered to another patient. Cancellation policies may differ depending on the appointment type.

6. Patient portal and saved details

The site includes patient login and registration flows designed to make future bookings easier by reusing saved details such as your name, phone number, and funding information.

Please make sure the contact and funding details attached to your account stay current.

7. Privacy and clinical records

Personal information shared during booking, registration, or treatment is handled in line with our Privacy Policy and our legal and professional obligations.

If you have questions about records, access to information, or updating your details, please contact the clinic directly.

8. Emergencies

Simba Health's website and booking tools are not intended for urgent or emergency care. If you are experiencing severe pain, acute distress, or a medical emergency, call emergency services or seek immediate care through the appropriate health provider.

9. Need help?

For help with appointments, referrals, clinic availability, or patient questions, contact Simba Health at administrator@simbahealth.com.au.